Email Policy and Terms of Use

General

A Marathon website hosting account is required.

Email hosting is not currently available except when included with one of our website hosting products..

It is your responsibility to recognize and notify Marathon if email is failing to reach you.

Supported Email Software

You may use any email software, however, we only provide support for the clients below. For help with other email software, please contact the software vendor.

Marathon Webmail

See Webmail

Mail (Mac)

Official Support Site

Outlook Express (Windows)

Official Support Site

Thunderbird (All)

Official Support Site

Unsupported Email Software

If you prefer to use an email client other than those listed above, Marathon will provide you with the information necessary to configure the software. However, you will be responsible for the actual configuration. You may need to contact your ISP or a local service technician in the event that issues arise that we are unable to resolve due to:

Anti-virus software.

Personal firewall software.

Web browser related issues.

Computer updates and maintenance related issues.

Port 25 block and related problems.

Limitations

To improve security and server performance, certain limitations may be placed on email services at Marathon's discretion.

Recipients

You may not send to more than 25 recipients per email message. If you need to send mass email, please see Mass Mailing.

Attachments

Attachments are limited to 5 MB per message.

Email Forwarding and Third Party Email Addresses

Email forwarding is not supported and is not recommended. The reason we do not support forwarding is because forwarded email messages leave our server and therefore leave our control.

• Marathon can NOT guarantee successful delivery to an email address that is not on our server.
• Marathon CAN setup email addresses on your domain and guarantee delivery to that address.
• If problems arise with delivery of messages from website contact page(s), Marathon cannot help reestablish delivery to an email address not on our server. The most we can do is change the contact page(s) to use an email address that is on our server.

Mass Mailing

Because of concerns over SPAM, security, etc., mass emailing is prohibited except through the Email Marketing service provided by Marathon.