Email Server Upgrade-May 21 2008

Please be aware that Marathon is making a necessary upgrade to the email server and you should expect delays in receiving your emails today.

If you utilize Marathon's Shopping Cart feature, it is imperative that you check your shopping cart orders online to ensure that no order becomes lost due to this email server upgrade. Click the following link and key in your login information provided by your Marathon Internet Customer Service Representative:
https://www.marathonweb2.com/shoppingcart/admin.php

Should you require further assistance, please feel free to call Marathon Internet Services at 800-228-0629 during our normal hours of operation, Monday through Friday, 8:00 AM to 5:00 PM Central Time.

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Issue: Marathon Email Accounts Temporarily Blacklisted

Marathon wishes to advise all e-mail hosting customers that e-mails sent from their Marathon e-mail account to Yahoo or Comcast addresses may bounce due to a temporary blacklisting of our e-mail server by those services.

This is a temporary situation. Marathon has already taken the necessary steps to resolve any issues with both Yahoo and Comcast and will keep you informed. Please be aware however that this may take up to one week.

E-mail hosting providers can become blacklisted when a customer's computer is infected with a virus or when customers are using a mass mailing software application. It is imperative that you routinely scan your computers for viruses so that an issue such as this does not recur.
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Issue: Advanced Spam Filter

April 28 2008--

You may have recently received an email notification with the following subject line: User Quarantine Account Information From: internet@conpoint.com

This was caused by a recent upgrade in the spam filter application that unintentionally updated all Marathon email customers with the advance spam filter functionality.

Marathon is aware of the situation and is working to correct this as soon as possible.

If this is a feature that you would like to maintain but have not registered for, please give one of our Marathon Internet Representatives a call and they can sign you up for an annual fee of $49.

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Session Proofing Downtime

December 27, 2007 - Some users have recently experienced difficulty viewing sessions online. Marathon is looking into this issue in hopes to have the situation resolved as quickly as possible. Due to this issue, there may be a few minutes of downtime at approximately 5:00 PM CST today. We apologize for any inconvenience this may cause you.

UPDATE: December 28, 2007-We continue to apologize for any inconvenience you may be having, unfortunately, we are still experiencing server issues. Your site may be temporarily down and/or session proofing may not be working properly.
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FTP Downtime

September 25, 2007 - Recently you may have experienced difficulty logging in to your FTP application. Marathon is working to bring the FTP server up to it's full potential and hopes to have the situation resolved as soon as possible. Until then, you may experience intermittent FTP downtime. We apologize for any inconvenience this may cause you.

Web Server Downtime

September 07, 2007 - We apologize for the downtime some of you experienced this morning. We had a hard drive issue on one of our web servers and had to shut it down for a few minutes. Thank you for your patience and again, we're sorry for the downtime.

New Hosting Benefit!

SPAM Filter Now a Benefit of Hosting

It shouldn't come as any surprise that email has become the communications tool of choice for business owners worldwide. However, an increasing amount of SPAM and relentless virus attacks can wreak havoc for studios. Marathon now offers relief from these time-wasting annoyances through SPAM Filter, a FREE benefit of Marathon hosting services.

  • Block unwanted email and then quarantine, tag, or deliver to your in-box based on your preferences.
  • SPAM filter also provides comprehensive protection against the most current email-borne threats that can spread viruses if left unprotected.
  • Block forged or "spoofed" sender addresses on unsolicited email and protect yourself from phishing schemes which are often used to gather confidential information.
  • All attachments are scanned and any spy ware executables are detected and eliminated immediately.

How Does it Work?

Marathon's SPAM filter sits between the Internet and your inbox. Messages identified as SPAM will contain *****SPAM***** in the subject line. Email programs such as Outlook Express, Mail, and Thunderbird allow automatic filtering of messages. For more information on setting up your email software to filter messages marked as SPAM, please visit the SPAM filter section. Please call 800-381-8256 if you require further assistance.

Web Server Down

February 5, 2007 - One of our web servers crashed this morning at 8:00am. It is expected to be up again by 8:45am. We apologize for the inconvenience.

Update - 8:42am

The web server is back up. Thank you for your patience.

Photographic Shopping Cart Update

New! Default Price List Option

December 12, 2006- Our Photographic Shopping Cart now gives you the option of specifying a default price list.

This feature allows your customers to enter the Session ID on your session proofing login page without the hassle of entering the _PRICELIST portion of the login.

If you would like to enable this option please contact Marathon Internet Services Customer Support at 800-228-0629.

Please note the following should you decide to use this option:

  • The price list specified as the default price list will be displayed unless a different price list is specified during login.
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