Answers to Common Questions

Browse the product menu to the right to zero in on helpful information. You may also find the search feature useful.

Support Ticket

To report a problem or request help on a topic not covered here, please use our support ticket submission form.

Phone Support

Should you require additional assistance with any of our Internet products, please call (800) 228-0629 to speak with an Internet Specialist.

• Standard Support Hours: Monday through Friday, 8am to 5pm CST.

Third Party Applications

Marathon cannot provide support for the hundreds, if not thousands, of applications and services available to photographers today. If you are experiencing problems with applications or services that are not provided by Marathon Internet Services, we suggest you first do a Web search. Besides contacting the vendor directly, many software providers provide discussion boards or other means of support that you may wish to investigate. If you have tried these options without success, submit a support ticket and we'll see if we can help.